Terms of Service
These terms govern your use of NedChat and describe the rights and responsibilities that apply to both you and us.
Last updated: January 2025
1. Acceptance of Terms
By accessing or using NedChat ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service. These Terms apply to all users of the Service.
2. Description of Service
NedChat is a platform that enables users to create, deploy, and manage AI-powered chat widgets for websites. The Service includes:
- AI chatbot creation and training tools
- Content upload and management capabilities
- Widget customization and deployment features
- Analytics and conversation tracking
- Integration with third-party AI models
3. User Accounts and Registration
To use the Service, you must create an account. You agree to:
- Provide accurate and complete information during registration
- Keep your account information up to date
- Maintain the security of your account credentials
- Be responsible for all activities that occur under your account
- Notify us immediately of any unauthorized access to your account
4. Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
- Upload content that is illegal, harmful, or violates third-party rights
- Use the Service to spam, harass, or abuse others
- Attempt to gain unauthorized access to our systems or other users' accounts
- Interfere with or disrupt the Service or its servers
- Use the Service to distribute malware or engage in phishing
- Reverse engineer, decompile, or attempt to extract source code
- Resell, redistribute, or sublicense the Service without permission
5. Content and Intellectual Property
Your Content
You retain ownership of any content you upload to the Service. By uploading content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and process your content solely to provide the Service to you.
Our Content
The Service and all intellectual property rights therein are owned by us or our licensors. You may not copy, modify, distribute, sell, or lease any part of our Service.
6. Subscription and Billing
The Service is offered on a subscription basis. You agree to:
- Pay all fees associated with your subscription
- Provide current and accurate billing information
- Authorize us to charge your payment method
- Notify us of any changes to your billing information
Subscriptions automatically renew unless cancelled. You may cancel your subscription at any time through your account settings.
7. Privacy and Data Protection
Your privacy is important to us. Our collection and use of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your information as described in our Privacy Policy.
8. Service Availability and Modifications
While we strive to provide a reliable service, we cannot guarantee that the Service will be available at all times. We may:
- Perform maintenance that may temporarily interrupt service
- Modify or discontinue features of the Service
- Update these Terms with reasonable notice
- Suspend or terminate accounts that violate these Terms
9. Termination
You may terminate your account at any time by canceling your subscription. We may terminate your account if you violate these Terms or engage in conduct that we reasonably believe is harmful to other users or our business.
Upon termination, your access to the Service will cease, and your data may be deleted after a reasonable period as described in our Privacy Policy.
10. Disclaimers and Limitations of Liability
The Service is provided "as is" without warranties of any kind. We do not warrant that the Service will be uninterrupted, error-free, or secure. To the maximum extent permitted by law, we disclaim all warranties, express or implied.
In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Service.
11. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.
12. Third-Party Services
The Service may integrate with third-party services and AI models. We are not responsible for the availability, accuracy, or content of these third-party services. Your use of third-party services is subject to their respective terms and conditions.
13. Export Restrictions
You agree to comply with all applicable export control laws and regulations. You may not use the Service in any country or region that is subject to trade restrictions or sanctions.
14. Governing Law and Disputes
These Terms are governed by the laws of Denmark, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall first be attempted to be resolved through good faith negotiations between the parties. If negotiations fail, disputes shall be resolved through binding arbitration in accordance with the rules of the Danish Institute of Arbitration (Dansk Voldgiftsinstitut), and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The arbitration shall take place in Copenhagen, Denmark, and the proceedings shall be conducted in English.
15. Changes to Terms
We may update these Terms from time to time. We will notify you of any material changes by posting the new Terms on our website and sending you an email notification. Your continued use of the Service after the changes become effective constitutes your acceptance of the new Terms.
16. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17. Contact Information
If you have any questions about these Terms, please contact us at:
Contact us via our contact form for legal inquiries.
Contact us via our contact form for general inquiries.