Refund & Cancellation Policy
We want you to be completely satisfied with NedChat. Here's everything you need to know about refunds, cancellations, and disputes.
Last updated: January 2025
💰 Refund Policy
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all paid plans. If you're not satisfied with NedChat for any reason, you can request a full refund within 30 days of your initial payment.
- Eligibility: All paid plans (Pro, Business, Enterprise)
- Time Limit: Within 30 days of initial payment
- Refund Amount: Full amount paid for the current billing period
- Processing Time: 5-10 business days
How to Request a Refund
- 1. Contact Support: Email us at support@nedchat.com or call +45 35 15 30 02
- 2. Include Information: Your account email, reason for refund, and any feedback
- 3. Account Verification: We'll verify your account and eligibility
- 4. Processing: Refund will be processed to your original payment method
- 5. Confirmation: You'll receive an email confirmation once processed
Note: Refunds are only available for the current billing period. We cannot refund previous billing periods or usage from previous months.
❌ Cancellation Policy
Cancel Anytime, No Questions Asked
You can cancel your NedChat subscription at any time without any cancellation fees or penalties. Your subscription will remain active until the end of your current billing period.
How to Cancel Your Subscription
- 1. Sign In: Log in to your NedChat account
- 2. Go to Account Settings: Click on your profile and select "Account Settings"
- 3. Billing Section: Navigate to the "Billing & Subscription" section
- 4. Cancel Subscription: Click the "Cancel Subscription" button
- 5. Confirm Cancellation: Follow the prompts to confirm your cancellation
- 6. Email Confirmation: You'll receive a confirmation email
What Happens When You Cancel
- Immediate Effect: No new charges will be made
- Access: You keep full access until the end of your billing period
- Data Retention: Your data is preserved for 30 days after cancellation
- Reactivation: You can reactivate anytime during the 30-day period
- Free Plan: After cancellation, you're automatically moved to our free Starter plan
Important: After 30 days, your uploaded content and chatbot configurations will be permanently deleted and cannot be recovered.
⚖️ Dispute Resolution
We're Here to Help
If you have any billing disputes, technical issues, or concerns about our service, we encourage you to contact us first. Most issues can be resolved quickly through direct communication.
Dispute Resolution Process
- 1. Contact Support: Reach out to us via email or phone (details below)
- 2. Direct Resolution: We'll work with you to resolve the issue within 48 hours
- 3. Escalation: If needed, we'll escalate to our management team
- 4. Formal Arbitration: As outlined in our Terms of Service, unresolved disputes are handled through binding arbitration in Copenhagen, Denmark
Contact Information for Disputes
Email: support@nedchat.com
Phone: +45 35 15 30 02
Hours: Monday to Friday, 9 AM - 6 PM CET
Legal Inquiries: Contact our legal team
📋 Additional Information
Free Plan
Our Starter plan is completely free with no time limit. You can use it indefinitely with 100 conversations per month, 1 AI model, and up to 5 knowledge base files.
Pro-rated Billing
When you upgrade or downgrade plans, billing adjustments are pro-rated. You'll only pay for the time you use each plan level.
No Hidden Fees
There are no setup fees, cancellation fees, or hidden costs. You only pay the monthly subscription fee for your chosen plan.
Questions?
If you have any questions about our refund and cancellation policies, please don't hesitate to contact us. We're here to help!