1. Information We Collect

Account Information

When you create an account, we collect your name, email address, and password. This information is necessary to provide you with access to our services and to communicate with you about your account.

Content Data

We collect and store the content you upload to train your chatbots, including documents, text files, and other materials. This data is used solely to provide our AI chatbot services to you.

Usage Information

We collect information about how you use our service, including chat conversations, API usage, and feature interactions. This helps us improve our services and provide better support.

Technical Information

We automatically collect technical information such as IP addresses, browser types, device information, and access times for security and performance purposes.

2. How We Use Your Information

Service Provision: To provide, maintain, and improve our AI chatbot services
Communication: To send you important updates, security alerts, and support messages
Personalization: To customize your experience and provide relevant features
Analytics: To understand usage patterns and improve our services
Security: To protect against fraud, abuse, and security threats
Legal Compliance: To comply with applicable laws and regulations

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our platform (e.g., cloud hosting, payment processing)
Legal Requirements: When required by law, regulation, or legal process
Safety and Security: To protect the rights, property, or safety of NedChat, our users, or others
Business Transfers: In connection with a merger, acquisition, or sale of business assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication mechanisms
Monitoring and logging of system activities
Employee training on data protection practices

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

Account Data: Retained while your account is active and for 30 days after deletion
Content Data: Retained while your chatbots are active and for 30 days after deletion
Usage Data: Retained for up to 2 years for analytics and service improvement
Legal Data: Retained as required by applicable laws and regulations

6. Your Rights

You have the following rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a machine-readable format
Objection: Object to certain uses of your personal information
Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us via our contact form.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings.

8. Third-Party Services

Our service integrates with third-party AI models and services. These providers have their own privacy policies and terms of service. We recommend reviewing their policies to understand how your data is handled.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and sending you an email notification if you have an account with us.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

Privacy Policy